Accepting a Dispute

Rather than fight a credit card or echeck dispute, you can simply accept it and put it into the terminal Accepted status.

To accept a dispute, complete the following steps:

1. Access the Disputes Datagrid by clicking Disputes from the Dex main menu.
2. Search for the desired dispute by Customer Name or Dispute Number and/or use the available filters to narrow down the displayed list of disputes.
3. Access the Accept Dispute Modal using one of two methods:
   1. From the Disputes Datagrid, click > Accept next to the dispute's listing.
   2. Access the Dispute's Details Screen and click Actions > Accept.
4. To confirm your acceptance, click the Accept button on the Accept Dispute Modal. Dex returns you to the previous screen and changes the status of the dispute to Accepted.